Important Phone Numbers
Make sure to keep these phone numbers handy to report natural gas emergencies or to change your account information.
|Emergencies (gas leaks/odors, cut lines etc.)
|Call before you dig
|New service request
|Turn on / shut off gas
|Customer name or address change
What to do if you Suspect a Gas Leak
Natural gas is colorless, odorless and lighter than air. An organic product called mercaptan is added to gas to give it an odor similar to "rotten eggs". This is a safety measure to assist in detecting a gas leak.
- A gaseous odor
- Blowing or hissing sound
- Dust blowing from a hole in the ground
- Continuous bubbling in wet or flooded areas
- A spot of dead or discolored vegetation in an otherwise green area
If you smell gas:
- If possible, eliminate any source of ignition
- Do not smoke. Do not use lighters or matches
- Do not turn off/on any switches or appliances
- Do not use a phone or cell phone in the immediate vicinity
- Leave the area and go to a safe location to make a phone call
- Call (352) 728-9840
Provide this information when you call in an emergency:
- Address or location
- Telephone number
- Location of odor (inside by appliance or outside of building)
Carbon monoxide (CO) is an odorless and colorless gas. It can be deadly with very little warning. Carbon monoxide accumulates when natural gas appliances are not burning properly.
Symptoms of carbon monoxide poisoning include flu-like illness, headaches, drowsiness, nausea and blurred vision. If you suspect poisoning, go outside into fresh air. If needed, get medical attention.
Make sure appliances are installed and operated according to the manufacturer's instructions and local building codes. Also, use a carbon monoxide alarm - preferably close to sleeping areas inside the home.
A flex connector is the corrugated metal tubing used to bring gas from supply pipes to your appliance. Uncoated brass connectors are dangerous and can cause a serious gas leak because they may become cracked over time. Replace them immediately with a stainless connector or plastic coated brass connector. A certified professional or a City of Leesburg gas service technician should inspect and change your flex connectors. Call for more information.