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Leesburg Customer Service Department will close to walk-in traffic

News Release Header with city logo
For immediate release:  January 7, 2021
Contact:  Office of the City Manager
                      352-728-9786 x. 1100

Leesburg Customer Service Department will close to walk-in traffic

     LEESBURG, FL – Due to staffing constraints resulting from an increase in COVID-19 cases, the City of Leesburg Customer Service Department, located on the first floor of City Hall, will close until further notice beginning on Monday, January 11. Additional City Hall divisions, including the City Clerk’s Office and Human Resources, will remain open at this time.

     Utility customers may pay their bill utilizing the drive-through window or the exterior payment drop box located near the drive through lane at City Hall. Payments can also be made using a credit card, debit card or e-check by using on-line services at or by telephone at 352-728-9810. For assistance opening a new utility account or to make changes to an existing utility account, customers should call 352-728-9800.

     Payments can also be made in person by visiting our community partners.  Amscot locations will assist customers who can show a utility bill or bill stub. There is no additional fee for this service and payments will post in 1-3 business days. Several local stores that participate with Fidelity Express will also accept payments, however a convenience fee will apply. For a list of participating merchants, please visit the Customer Service page on the city’s website at

Leesburg is a progressive city of more than 23,000 residents in northwest Lake County. The city government serves twice as many people with its electric, gas, water and wastewater public utilities. Leesburg is also a central hub for commerce, attracting 50,000 people to work each weekday. For more information, visit