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Smart 911

Smart 911

Lake County takes emergency response efforts to the next level by joining the Smart911 network 

RELEASE DATE: August 6, 2012

TAVARES – During an emergency, having the appropriate personnel, equipment and information is imperative to the responding agency’s ability to properly manage the situation. With this in mind, Lake County has joined the national Smart911 network in an effort to improve its emergency response through the use of vital information provided by residents.

Smart911 allows residents to create free Safety Profiles made up of critical household data that could be pivotal to first-responders during an emergency. The profiles can consist of anything from phone numbers, medical conditions and disabilities, to photos of family members and floor plans.

“The more information that a citizen can provide to us in an emergency, the better,” said Greg Holcomb, Emergency 9-1-1 Coordinator for Lake County. “The time during an emergency is often very chaotic, and details in addition to the vital questions can be advantageous when made available to the 9-1-1 Telecommunicators. Smart911 allows citizens to proactively provide us with those details prior to an emergency.”

With Smart911 being a national network, anytime a citizen dials 9-1-1 across the country and the call is answered by a local Smart911 supported center, their profile will be available. This could make the dispatcher privy to crucial, possibly life-saving information.

Those interested in creating a Safety Profile can do so by visiting Each Safety Profile is private and only available to dispatchers during an emergency call.

Smart911 is available in 24 states including several counties in Florida. Lake County’s participation in Smart911 totaled $43,500, and was fully-funded through a Florida E911 State Grant from the Florida Department of Management Services.

For more information about Smart911, call the Lake County Public Safety Department at 352-343-9458 or visit