The purpose of the class is to service new or existing customer accounts. The class is responsible for providing utility account information, processing utility service requests, issuing work orders, reading and recording meter information, and maintaining files and records. The class works within a general outline of work to be performed; develops work methods and sequences under general supervision. Requires a high school diploma or GED equivalent; and a minimum of two (2) years of prior customer service experience in public or business administration or related subject, or an equivalent combination of training and experience, which provides the required knowledge, skills, and abilities necessary for satisfactory job performance. Must have experience with Microsoft Office®™© applications, data entry, proficient keyboarding skills, and operation of 10-key calculator, telephone etiquette and ability to handle difficult situations with assisting customers, problem solving and multitasking. Prior experience with HTE NaviLine, cash handling and utility or municipal environment is preferred. Mathematical skills required. Must possess a valid Florida driver’s license and satisfactory driving record as a condition of initial and continued employment.