The primary responsibility of this class is to receive process, transmit and/or dispatch 9-1-1 emergency and non-emergency calls for police via telephone and other communication devices. This class involves receipt of law enforcement calls and response to typical situations associated with the emergency/non-emergency telephone caseloads. Requires a high school diploma or GED. Requires six months or more experience in general clerical and administrative office skills and customer service experience. Public Safety dispatching or 911 call center experience is preferred. Communication, typing and computer skills emphasized. Must have the ability to multi-task and thrive in a fast-paced environment. Must have the ability to remain calm and professional in a variety of situations. Requires a valid State of Florida driver license and satisfactory driving record as a condition of initial and continued employment. State of Florida 911 Public Safety Telecommunicator Certification is required within one year of hire date. Must obtain Criminal Justices Information Systems Certification and Driver and Vehicle Information Database (D.A.V.I.D) Certification within three months of hire date Must be able to type 35cwpm and maintain that typing speed throughout employment. Must pass an intensive police background check. Must be able to work 12-hour shifts including weekends/holidays. Shifts include 7 a.m. to 7 p.m., 7 p.m. to 7 a.m. or 12 p.m. to 12 a.m. Will primarily work 12 p.m. to 12 a.m. for the first year of employment.